Our HOCl and plasma technologies reduce the number of allergens in a space, providing you with cleaner air to breathe, however it is not a cure for allergies or asthma.

DH Lifelabs offers two highly effective lines of air purification products, one that focuses on active air purification and another on dry air purification and natural deodorization. That means they do more than devices with filters alone. Aaira (HOCl Technology) creates a powerful solution from all-natural ingredients (non-iodized salt and water) that is dispersed into the room to eliminate bacteria, mould, and viruses in the air. It also reduces stubborn odours, leaving a fresh and clean scent. Sciaire (PlasmaShield Technology) mimics air ionization found in nature. PlasmaShield emitters create negative and positive ions that are sent into the room to attack and eliminate bacteria and viruses on contact. They are also paired with a filter that removes airborne pollutants and allergens for dual protection.

Depending on the filter, we recommend replacement at 6 or 12 months. DH Lifelabs air purifiers will alert you when filters need to be changed. This saves you money and allows the filters to work more efficiently.

Please refer to your Instruction Manual. A downloadable version is available in the Support section.

Yes, by leaving your unit running it will continuously be drawing in the room air and filtering out the impurities.

Place your air purifier where it has the best air flow, approximately 1 to 3 feet away from the walls and furniture at minimum. Place your device where you spend the most time (such as your living room or bedroom), or where you have the most concern about odours or allergens (for example the kitchen where you cook or where your pets are).

Check the certified room size information on the box but consider purchasing an air purifier that will effectively clean a larger area than the one you are going to use it in, this will help the air purifier clean the air faster and more often.

The Asthma and Allergy Foundation of America (AAFA) recommends an air purifier during bedtime to promote better breathing while you sleep. If your air purifier has a sleep mode, the fan will continue to run at an ultra-low speed for silence and the blue light inside the tank will turn off.

No, Aaira and Sciaire products do not have UV lights.

Customer service can be reached Monday - Friday, 9 am to 5 pm, by phone at 0300 373 0739 or via email at: UKcustomerservices@dhlifelabs.com

Truthfully, it will take a little time before you notice less dust in your space, but our air purifiers change the air 4.8x an hour removing germs, viruses, bacteria and removing dust, pollen, and pet dander to improve the air in the space you breathe.

Our Aaira + Humidifier pre-filter traps larger particles, >PM2.5, like pet hair, sand, and dust.

There is lead in the power cord (all power cords contain some lead) and with California Prop 65 we must have the warning even if it is trace amounts.

The power cord should not fall out or be loose in any way. Please contact UKcustomerservices@dhlifelabs.com so we can address your concern. Your satisfaction is important so please contact us by email and we’ll work to resolve your issue.

The DH Lifelabs air purifiers remove up to 99.9% of airborne pollutants, including mould, as well as dust, pollen, smoke, and pet dander with the help of a H13 True HEPA Filter that captures allergens as small as 0.1 microns. The H-13 True HEPA filter has a pre-filter, HEPA filter and activated carbon filter. Air purifiers will not remove mould but can help reduce the spread of airborne mould spores. Consult a professional if you suspect or have a mould issue in your home or workplace.

The 2-year limited warranty applies regardless of if it was purchased from Amazon or through the DH Lifelabs website.

Equipment manufactured by DH Lifelabs is warranted by DHLL to be free from defects in workmanship or materials. Our warranties vary based on the product. Please see specific product pages in this website for warranty periods. They range from 3-5 years.

Scroll down this page to the "Product Registration" section and fill in the form.

DHLL equipment is designed to last over 15 years which is longer than the typical HVAC equipment it is installed within.

Our technology complies with UL 867 and UL 2998. Having UL2998 certification means we produce “zero ozone”.

An air purifier is an electronic appliance, used in homes and businesses, to increase and improve overall indoor air quality.

The EPA talks about controlling pollutants and reducing risks in homes and the workplace - Indoor Air Quality (IAQ) refers to the air quality within and around buildings and structures, concerning the health and comfort of its occupants. Understanding and controlling common pollutants indoors can help reduce your risk of indoor health concerns.

There are locations or times of the year where outdoor air is dirtier than indoor air. The EPA lists the air cleaner as an important and effective line of defense for improving air quality.

Proper air filtration is an effective method of reducing certain wildfire smoke pollutants indoors and potentially limiting the risk of negative health impacts associated with exposure to wildfire smoke.

Air purifiers draw in the air from a given space (kitchen, bedroom, family room) through an intake in the unit.

The air passes through the filter system(s) (Pre-filter, HEPA, True HEPA, Cold Evaporation, Charcoal), it is scrubbed clean, and released back into the room as clean, purified air.

The Clean Air Delivery Rate measures the cleaning speed of the air purifier for removing smoke, dust, and pollen.

It is given in three measurements: one for pollen, one for tobacco smoke and one for dust.

The higher the CADR number the faster the unit filters the air.

The term ‘clean’ means ‘filtered air,’ and it does not guarantee filtration quality.

Air Purifier efficiency = CADR ratings; Air Purifier effectiveness = Filter types.

Since air purifiers clean air to an almost microscopic level, it is quite normal to doubt if the machine is genuinely operating the way it should. Here are ways to check if your air purifier is working:

(1) check the unit’s airflow, a working air purifier presents clear, consistent airflow (easily determined by placing your hand over the system)
(2) you should smell a difference in the air quality, a slight chlorine-like scent
(3) use the filter test, this means to look at the internal filters that come with the device. A dirty filter is a sign that the system is working, meaning air is entering the device and the filter is capturing pollutants before air leaves the device.

Cleaning removes dirt, dust, crumbs, and germs from surfaces or objects. When you clean, you use soap (or detergent) and water to physically clean off the surfaces and objects. This does not kill the germs, but as germs were eliminated, fewer germs remain that could spread infection.

Disinfecting uses chemicals (disinfectants) to kill germs on surfaces and objects. Some common disinfectants are bleach and alcohol solutions. You usually need to leave the disinfectant on the surfaces and objects for a certain period to kill the germs. Disinfection eliminates many or all pathogenic microorganisms, except bacterial spores, on inanimate objects. Disinfecting does not necessarily clean dirty surfaces or remove germs.

Sanitizing reduces or eliminates pathogenic agents, such as bacteria, on the surfaces of objects, lowering the number of germs to a safe level.

Sterilizing means to kill ALL microbes, whether harmful or not, and their spores on a surface or object.

Place it near worst air pollutants (smoke, odour, mould source)
Put the air purifier 3-5 feet off the ground and approximately 12” from a wall.
Put it in places with highest airflow (doorways, walls, near window)
For maximum efficiency, move the air purifier around – it is portable for a reason!
You can increase the efficiency of the air purifier by up to 20% if you correctly place it. What is even more important, if you put it in a corner or behind a television, you can lose more than 50% of the overall air purifier capacity.
Just by moving it around, you can make a bigger difference in the effectiveness of an air purifier than placing it perfectly in a single room.
Do not place air purifier in a corner (low indoor airflow)
Do not put obstacles in air purifier vicinity (optimize airflow)
Avoid places with high humidity (bathroom, cooking area)
Do not put it near electronic devices (tv, stereo, microwave)

3-in-1 filtration refers to an air filter that combines multiple filtration technologies into a single filter:

The first stage is the pre-filter that captures larger particles such as dust, pet dander and hair, preventing them from passing through to the other filter layers.

The second stage is the Activated carbon filter that is effective at absorbing and reducing odours, smoke, harmful gases, and VOCs. It helps improve overall air quality and reduces unpleasant smells.

The third stage is the HEPA filter. The HEPA filter captures and traps extremely small particles such as allergens, mould spores, dust mites and fine particles like PM2.5. They are highly efficient and capable of removing over 99% of airborne particles 0.1 micron or larger.

Combining these three layers of filtration provides comprehensive air purification resulting in cleaner and healthier indoor air.

Air purifiers can remove airborne particles like dust, smoke, pet dander, pollen, mould and mildew spores, bacteria, and viruses as small as:
0.1 microns. Here are some common household particles and their relative size: (One micron = 39 millionths of an inch)

0.3 - 1 micron = Tobacco Smoke, Bacteria, Metallic Fumes
1 - 5 microns = Bacteria and Small Dust Particles
5 - 10 microns = Mould, Pollen, Medium Dust Particles
10 microns = Large Dust Particles
25 microns = Debris and Dust Particles (visible to the naked eye)
150 microns = Human Hair

Check the certified room size information on the box but consider purchasing an air purifier that will effectively clean a larger area than the one you are going to use it in, this will help the air purifier clean the air faster and more often.

Air purifiers work best in the areas they are contained to and cannot pull air through walls, around corners, down hallways, or staircases to clean other spaces.

Most air purifiers take 30 minutes to 2 hours to clean indoor air. Since air pollution is a pervasive and continuous problem, it is best to leave your air purifier on all day.

There are no perceived drawbacks to keeping your unit running all the time, and if the filter(s) is/are properly maintained it can help reduce pollutants in your home.

It is recommended to run your air purifier all the time (24/7) to keep indoor air clean and free of allergens.

If your air purifier has a sleep mode, the fan will continue to run at an ultra-low speed for silence.

The Asthma and Allergy Foundation of America (AAFA) recommends an air purifier during bedtime to promote better breathing while you sleep. If your air purifier has a sleep mode, the fan will continue to run at an ultra-low speed for silence and the blue light inside the tank will turn off.

Volatile organic chemicals (VOCs) are a group of chemicals that easily evaporate and have a “sweet” odour commonly associated with paints and glues. They are found in second-hand smoke, fuels, oils, automobile exhaust, industrial solvents, and a wide variety of consumer products. They can be found at low levels in homes and in the environment, including the air (indoor and outdoor), water, soil, dust, and food.

An air purifier noise level depends on the size, type, quality, and brand. Larger air purifiers are usually louder but more powerful, while smaller ones are quieter and used in smaller spaces. The product specifications in the Instructions Manual of your unit will provide the decibels (dB(A)).

Air purifiers will not remove mould but can help reduce the spread of airborne mould spores. Consult a professional if you suspect or have a mould issue in your home or workplace.

You can order replacement parts directly from our website at www.dhlifelabs.co.uk

Running your air purifier does not cost too much, it is like running a standard bathroom fan.

Yes, the carbon filter helps eliminate unpleasant odours, so your indoor air remains fresh. Together, activated carbon and a HEPA filter can trap 99.95% of small particles 0.1 microns and higher as well as most larger particles, especially spores.

Filters used to be the foundation of air purifiers’ performance. With advancements in technology, it is now possible for an air purifier to function effectively without the use of a filter. It applies other cleaning technology to get the job done.

Aaira and Sciaire products do not have UV lights.

Yes, all DH Lifelabs products are tested by third-party labs under appropriate testing conditions.

The Air Quality Index (AQI) is the system used to warn the public when air pollution is dangerous. The AQI is divided into six colour code categories and advice is given to go along with it:

a. Green: Good. No advisories.
b. Yellow: Moderate. Unusually sensitive individuals should consider limiting outdoor exertion.
c. Orange: Unhealthy for sensitive groups. Children, active adults, and people with respiratory disease, such as asthma, should limit outdoor exertion.
d. Red: Unhealthy. Children, active adults, and people with respiratory disease, such as asthma, should avoid outdoor exertion; all others should limit prolonged outdoor exertion.
e. Purple: Very Unhealthy. Children, active adults, and people with respiratory disease, such as asthma, should avoid all outdoor exertion; all others should limit outdoor exertion.
f. Maroon: Hazardous. Everyone should avoid all physical activity outdoors.

Sanitizers and purifiers both work to reduce the pollution in indoor air and improve its quality:

Sanitizers work better to remove bacteria, mould, and viruses,
Purifiers are usually more efficient at reducing dust and pollen particles in the air.

There is a limited 2-year warranty for repairs and replacement of products found to be defective in material or workmanship. This warranty does not apply to damages resulting from commercial, abusive, unreasonable use or supplemental damages. Defects considered normal wear and tear will not be considered manufacturing defects under this warranty. At its option, DH Lifelabs will repair or replace this product if it is found to be defective in material or workmanship. This warranty does not cover damages resulting from any unauthorized attempts to repair or from any use not in accordance with the instruction manual. This warranty does not cover the filter except for materials or workmanship defects.

DH Lifelabs limited 2-year warranty policy applies ONLY to products, devices, and accessories that are manufactured by DH Lifelabs. The Policy covers defects in materials and workmanship of the Products for the warranty period. This warranty is only valid if the machine is used in the country in which it is sold. Please see the Warranty section of our website for complete details Warranty – DH Lifelabs

If, for any reason, you are not satisfied with your purchase, please return it to DH Lifelabs within 30 days from the date of delivery with proof of purchase. We will replace it or refund the cost of the item. All returned items must be in their original packaging and in the condition in which they were received for a full refund. Email UKcustomerservices@dhlifelabs.com within 30 days following the date of delivery to request a return.

Returns should be made to the retailer of the original purchase. If you are having issues with a DH Lifelabs device, DH Lifelabs can support with warranty service. Please contact DH Lifelabs Customer Services UKcustomerservices@dhlifelabs.com.

Customer Service can be reached by email at UKcustomerservices@dhlifelabs.com.

To return or request a replacement unit from Amazon:
1. Go to Your Orders to display your recent orders.
2. Choose the order and select Return or Replace Items.
3. Select the item you want to return. Then select an option from the “Reason for Return” menu.
4. Choose Return or Replacement.
5. Select your preferred return method.
6. Print your return label and return authorization.
7. Add your return label (if applicable) and package your items for return